Hi-Lo Foods Stores General Manager, Cathrine Kennedy Communication to our Customers Regarding Safety Measures for COVID-19

Hi-Lo Foods Stores General Manager, Cathrine Kennedy

Communication to our Customers Regarding Safety Measures for COVID-19

Dear Hi-Lo Food Stores Customer,

As Jamaica is now being affected by Coronavirus Disease 2019 or COVID-19 we wanted to share with you the steps we have taken to ensure that we protect you and our team members during this time. Upon review of the Guidelines from the Ministry of Health and Wellness for the Infection and Prevention and Control Recommendations for Employers, and through the guidance of our own Risk and Compliance teams, we have developed and implemented a set of protocols to maintain a clean, healthy environment in our stores and offices.

First off, we have increased our sanitation practices by ensuring that all high traffic areas are sanitized throughout the course of the day. This is in addition to the general cleaning that takes place in the stores at the end of the day.  We have installed hand sanitizing dispensers in strategic areas in the stores for use by our customers and store associates, including at the cash registers.  We have also assigned a team member to the clean shopping carts at regular intervals.

Inventory levels have been impacted due to the high demand for cleaning, sanitation supplies and paper products.  We are in constant dialogue with our suppliers and distributors and are dedicated to making sure that these items are replenished as soon as they become available.  In the interim, Hi-Lo Food Stores will be limiting the sale of certain cleaning and sanitation supplies to two per customer, to ensure that we meet the needs of a wide cross-section of customers as possible.

As a part of our Hi-Lo Family, we are extremely grateful for your continued patronage during these times.  Please know how important you are to us and know that we are doing everything in our power to continue providing you with a great shopping experience, but more importantly now, a safe environment for you, our team members, our community and all our stakeholders.

We encourage you to continue to practice good personal hygiene, arming yourself with credible information about COVID-19 and how we all can help to prevent its spread. You can find this information in detail by visiting the Ministry of Health and Wellness’s website and social media pages. 

All the very best to you and your family, from your Hi-Lo family. Please stay safe.


Cathrine Kennedy

General Manager, Hi-Lo Foods Stores Jamaica Ltd.


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