Job Information SENIOR CUSTOMER SERVICE REPRESENTATIVE (Kingston & Negril) Company Information
Contact Name Hilo
Contact Email
Since 30-12-1969
Job Information
Job Type Full-time
Category Customer Service
Posted 20-06-2019
Job Status
Start Publishing 20-06-2019
Stop Publishing 29-07-2019
[Kingston,Jamaica ]

Purpose of Job:

Reporting to the Assistant Store Manager, the Senior Customer Service Representative communicates and interacts with customers in an efficient and courteous manner in order to ensure complete customer satisfaction; serves as a direct point of contact for customers; provides leadership and support to front end staff, performs overrides and applies discounts.


Key Competencies and Special Requirements


  • Four (4) CXC/GCE including Mathematics & English or equivalent
  • At least one (1) year experience in a supervisory capacity
  • At least three (3) years in a customer contact related capacity
  • Excellent people management skills
  • Excellent written and oral communication skills
  • Ability to work well under pressure;
  • Proficient in Microsoft Windows Applications including Excel and Word
  • Knowledge of a Retail Software would be an asset.
  • Valid Food Handler

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